Customer support improvement meeting minutes

Meeting Date: [Confirmation required] Attendance: Minji (Operations), Junho (Development) — Virtual Case decision • We will conduct a two-week trial run only for sorting delivery inquiries. • The response sent to the customer is finally confirmed by the person in charge. What we discussed • Minji explained that there was a need to reduce sorting work due to repeated delivery inquiries. • Junho said he would first check the possibility of linking with the existing inquiry system. action item 1. Minji: Prepare 50 inquiries with personal information removed / By Friday 2. Junho: Check whether integration is possible and expected workload / Until next Monday open matter • The tools to be used and the budget have not been decided. • Accuracy goals and trial start date will be finalized at the next meeting. Confirm before sharing Enter the meeting date and replace ‘Friday’ and ‘Next Monday’ with actual dates.