60 second self-introduction draft hello. This is a volunteer who organizes repeated customer questions and creates a standard for the team to use together. After reading and classifying 50 delivery inquiries from the operational project, we created a draft of 12 frequently asked questions. At first, I organized it in an order that was easy to read, but after receiving review comments from the operations team, I modified it to fit the actual response flow. Through this experience, I learned that reflecting feedback from users is as important as creating documents. Even after joining the company, we will first understand customer inquiries and how the team works, and make small improvements starting with recurring problems. 30 second abridged version Hello. This is a volunteer who organizes recurring questions from customers into criteria for use by the team. We have experience analyzing 50 delivery inquiries, creating 12 FAQs, and reflecting feedback from the operations team. We will also make small improvements to our customer support operations duties based on actual inquiries and opinions from colleagues. Practice Guide Check the time by recording at your actual speaking speed. If it takes longer than 60 seconds, shorten the editing process for the second paragraph to one sentence. Because a separate experience was not provided, a second grounding experience was not created.